Resources "Case Studies"

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Global Business Services Provider’s Operations Transformed with a High Capability Dedicated Centre


Client Overview

Our client is a globally leading business services provider with offices in the US, UK, and South-east Asia. They are a billion-dollar company and a prominent player in the industry, specializing in technology staffing.

  • Industry: Business Services
  • Client Location: US, UK, and South-east Asia
  • Client Target Market: Global
  • Dedicated Team Location: India


The client, a globally leading business services provider, was looking to significantly scale-up their operations team. They are expanding their business and were looking for a partner to help them scale as per the growing demands of their business. The client wanted to setup a dedicated team for recruitment experts, which was crucial for their business growth.

Our Role & Approach

Understanding the client’s unique challenges and requirements, we set up a dedicated team of experts with skills in recruitment and team management. This team was responsible for managing the client’s recruitment process, team management, and other operational aspects. We followed a systematic approach to manage the GCC for 2 years, before the transfer to the client.


Our teams delivered the following for the client:

Setup a dedicated team of 60+ members

End-to-End recruitment, talent management and payroll

Complete operational and infrastructure management

Governance, compliance, fostering collaboration and communications

Knowledge transfer and training


Improved online reputation

Social media activeness improved by more than 100%

Student admission rate improved by 30%

10+ keywords successfully ranked ib first page of search engines

Increased conversion rate by 44%

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