Global Business Services Provider’s Operations Transformed with a High Capability Dedicated Centre
Our client is a globally leading business services provider with offices in the US, UK, and South-east Asia. They are a billion-dollar company and a prominent player in the industry, specializing in technology staffing.
Industry: Business Services
Client Location: US, UK, and South-east Asia
Client Target Market: Global
Dedicated Team Location: India
Challenges/Scenario
The client, a globally leading business services provider, was looking to significantly scale-up their operations team. They are expanding their business and were looking for a partner to help them scale as per the growing demands of their business. The client wanted to setup a dedicated team for recruitment experts, which was crucial for their business growth.
TargetOrate Role & Approach
Understanding the client’s unique challenges and requirements, we set up a dedicated team of experts with skills in recruitment and team management. This team was responsible for managing the client’s recruitment process, team management, and other operational aspects. We followed a systematic approach to manage the GCC for 2 years, before the transfer to the client.
Outcomes
Our teams delivered the following for the client:
- Setup a dedicated team of 60+ members
- End-to-End recruitment, talent management and payroll
- Complete operational and infrastructure management
- Governance, compliance, fostering collaboration and communications
- Knowledge transfer and training